FAQs

Below is a list of frequently asked questions. Please feel free to get in contact using the contact form at the bottom of the page  if the below information does not answer your query. Please give us five days to answer your query.

We allow young adults of 14+ to attend our events, accompanied by a responsible adult. It remains the responsibilty of that adult to ensure that attendee does not consume alcohol throughout the evening and our bar staff will not serve anyone that looks under 18 without valid identification.

We have ramped entry and an accesible toilet for all guests that need it. If you need any further assistance please let our staff know and we'll be happy to help.

In 'normal' times all seating is on a first come, first serve basis. The exception to this is for VIP members and customers with additional support requirements. In Covid times all gigs are seated and seating is allocated based on when tickets where purchased.

We use the track and trace system implemented by the government and encourage everyone to 'check-in' when coming to a gig. We ask all guests to wear masks when moving around the building but you are welcome to remove them when seated. Finally as much as it pains us to request this, we must ask that you do not sing, dance or shout during perfomances. 

We are operating a tab service for drinks and food for gigs during Covid and our staff will walk round just before 10pm to ensure your tab is settled.

In 'normal' times all tickets are non-refundable. In Covid times our policy with refunds and rescheduling is as follows; where a gig has to be moved due circumstances including but not limited to: a change in the Tier of restriction we fall under, a full lockdown, band or staff being required to self-isolate (so that the gig is no longer operationally possible) we will look to reschedule for as soon as is feasibly possible and tickets will be automatically transferred to that date. In the instance of a ticket holder being unable to attend that date we will issue a credit note. If a gig is cancelled with no option to reschedule we will refund your ticket.

As part of the relaunch of The Rec Rooms website we decided to move all our ticketing to Eventbrite. Eventbrite charge a small transaction fee per ticket, which is standard among all ticketing platforms. None of the fee goes to The Rec Rooms.

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Get In Touch

Drop us a message through our contact form or get in touch via social media 

When To Visit

We're open 

Thursday:  7.30pm - 2.30am
Friday: 7.30pm - 2.30am
Saturday: 7.30pm - 2.30am
Sunday: 7.30pm - 2.30am

Where To Find Us

The Rec
Albion Way
Horsham
RH12 1AH

Parking: Jubilee Car Park